At Hawke's Bay Harvest, we're committed to protecting your privacy as a customer and as a visitor to our website. We use the information we collect to deliver the best service we can, and we respect the privacy and confidentiality of any information you share with us. Our practices are aligned with the New Zealand Privacy Act 2020.
Information we collect
When you get in touch with us — whether through our contact form, by phone, or by email — we may collect the following information about you: name, organisation name, email address, telephone number, delivery address, and the contents of any messages you send us. Together we refer to this as your "personal data".
Our services aren't directed to anyone under 18, and we don't knowingly collect personal data from anyone under 18. If we become aware that someone under 18 has provided us with personal data, we'll delete it as quickly as possible. If you're a parent or guardian and you believe your child has provided us with personal data without your consent, please contact us.
You can ask us to review, correct, update, or delete your personal data at any time by contacting us directly.
How we use your information
We use the information you share with us to deliver our services, including: communicating with you, responding to enquiries, processing orders, organising deliveries, and providing customer support.
We'll only send you marketing communications if you've asked to receive them. You can unsubscribe at any time, either by clicking the unsubscribe link in any email or by emailing us — your request will be actioned immediately.
We may also use information in aggregated, anonymised forms to understand how our website is being used and to improve our services.
How we store and protect your information
We use reasonable measures to protect the confidentiality of your personal data while it's in our possession. Information you share with us is stored securely and protected from unauthorised use or access.
To deliver our services, we may transfer information across borders for storage and processing in countries other than New Zealand. If your personal data is transferred outside New Zealand, it will only be transferred to countries with adequate privacy protections.
We retain your personal information for as long as is needed to provide our services to you, and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
In the unlikely event of a security breach affecting your personal data, we'll notify you promptly in line with applicable law.
Cookies
A cookie is a small file placed in your web browser that collects information about your browsing behaviour. Cookies allow a website to tailor itself to your preferences. Cookies don't access information stored on your computer or any personal data such as your name, address, email, or phone number.
Most web browsers automatically accept cookies, but you can choose to reject them by changing your browser settings. Doing so may prevent you from taking full advantage of our website.
Sharing information with third parties
We do not, and will not, sell or trade your personal data or any customer information.
Your personal data is only disclosed to third parties when it's needed to deliver goods or services you've requested (for example, to a courier company to deliver an order), to process payment, to comply with the law, or to protect our legitimate legal rights. Where we share your data with a service provider, we only do so if they've agreed to comply with privacy standards consistent with this policy.
Disclosure of your information
From time to time we may need to disclose information, including personal data, to comply with a legal requirement — such as a law, regulation, court order, subpoena, warrant, legal proceeding, or law enforcement request. We may also use your personal data to protect the rights, property, or safety of Hawke's Bay Harvest, our customers, or third parties.
If there is a change of control in our business (whether by merger, sale, transfer of assets, or otherwise), customer information — which may include your personal data — could be transferred to a purchaser under a confidentiality agreement.
Links to other websites
Our website may contain links to other websites. These are provided for convenience only. Links to third-party websites don't constitute sponsorship, endorsement, or approval, and we're not responsible for the privacy practices of those websites. We encourage you to read the privacy statements of any website that collects personal information.
Changes to this policy
We may update this privacy policy from time to time, in our sole discretion. Any changes will take effect immediately upon being posted on this website. Please check back periodically.
Contact us
If you have any questions or concerns about our privacy policy or how we use your personal data, please email us at tim@hawkesbayharvest.co.nz. We'll respond within 48 hours.
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